Returns & Refund Policies
At American Dream Basket Collection, your satisfaction is vital to us. Please read below for our returns policy.
NOTE: Gift Baskets that are shipped are non-returnable and non-refundable.
Refunds will NOT be issued for any gift containing perishable items such as:
- Fresh Cheese
- Refrigeration Needed Beverages
- Any Dairy Products
- Fresh Fruit
There is a risk when these types of products are ordered. It is strongly advised that you let the gift recipient know ahead of time to expect a gift that contains perishable products. We are not responsible for any gift that is left outside in warm or cold weather conditions.
- We do not refund shipping charges in either direction.
- A photo is required for any item claimed to be broken. You can email us the image.
- Items returned to us in less than perfect condition, i.e., soiled, dirty, cigarette smells, pet damage, or otherwise deemed unsellable, cannot be refunded.
- All returns must be made within 30 days of purchase.
- Missing items must be reported within two days. If they are not reported within that period, we will not be responsible for sending a replacement item.
- Any glass item that arrives broken/damaged happened during transit; therefore, in order for us to file a claim with the carrier for compensation, we require a photo of the damaged item to be sent to us via email before any refund or replacement is authorized. NO EXCEPTIONS!
- There are NO refunds or cancellations on any gift design that will be hand-delivered. If you must cancel your order after it has been placed, you must do so within 24 hours of the delivery date.
IMPORTANT - If an entire order has been damaged IN TRANSIT (package is visibly damaged), please report it to the CARRIER immediately. Be sure to keep all packaging as it may be requested by the carrier.
Submission of claims is not grounds for a credit card refund. The undisputed amount must be paid within the terms.
Most orders will be shipped within *24-48 hours, provided the product is in stock. If an item is not in stock, we will ship it as soon as it becomes available.
You will not be charged for any item that is not shipped.
At times, our stock may run low and not always correctly reflected on the product page. If the item you order reads "In Stock," but we are currently "Out of Stock," we will attempt to contact you to let you know.
Handling charges will be prepaid by American Dream Basket Collection and added to your invoice unless otherwise arranged. The carrier insures all orders up to $100. Additional insurance can be added if requested.
Most orders ship within *24-48 hours.
We are not responsible for late shipments due to bad weather. Once a package leaves our hands, we no longer have control. Packages shipped via US Mail cannot be re-routed to a different address.